Back Office Case Study
The Sammons Group was first established in 1957 as Josephine Sammons Limited, and originally specialised only in clerical and secretarial vacancies in the London area. Now, over 50 year on, the company is known across the UK and has several divisions.
The company currently has two large offices in the City of London as well as a number of smaller branch offices in Sussex. They operate in many different divisions including Pensions (They have won the Professional Pensions UK Recruitment Consultancy of the Year award for the past 3 years Secretarial/Administrative, Government, Housing/Revenues & Benefits, Accountancy, Investment Operations, Financial Services, & Catering.
The Sammons Group had been running AzTech Temps for over a decade and earlier this year they upgraded to a new enterpriSe Back Office system. They currently process around 400-500 weekly timesheets.
As IT manager and senior member of the accounts department, Justin Bricknell is in the unique position of being able to see the upgrade from both sides; both in terms of IT infrastructure and payroll functionality, and he was involved in the process from start to finish. We spoke to him about his experiences of the upgrade process:
Q) Describe the process you went through when told the AzTech Temps was being discontinued.
A) When we were informed that AzTech Temps was being discontinued & would be replaced by enterpriSe Back Office, I thought it prudent to look around at some of the similar products in the marketplace (even though we had been very happy with the products & support from interSoftware over the past decade).
Q) What made you choose enterpriSe over the other systems available?
A) In the end, we decided that enterpriSe Back Office was the best available product for us based on it's improved functionality & performance and the continuity of our good working relationship with Intersoftware. Another selling point for us was that enterpriSe is one of only a handful of SQL-based back office recruitment packages with an integrated sales ledger.
Q) How have you found the upgrade process overall?
A) The installation itself went smoothly & the training provided was very thorough.
Q) Do you find the new system better than the old one?
A) enterpriSe Back Office is a definite improvement on AzTech Temps, benefiting from it's SQL based architecture. The ability to drill down through records & have multiple screens open at once (without affecting system stability/performance) is a great plus point of the software. Both our payroll & credit control staff find this particularly useful & all have commented on the user-friendliness of the Explorer.
Q) In your opinion what are the best features of the new software?
A) From a Management Information perspective, the Reports are much more customizable & the results can be grouped & sorted in a variety of ways.
Q) Are you satisfied with your relationship with interSoftware overall?
A) The support we have received from Intersoftware has been exceptional; any teething problems that we've experienced have been dealt with promptly & resolved satisfactorily. To summarise, I have been more than impressed with enterpriSe so far & would definitely recommend it for other agencies of our size.
Our sincere thanks to Justin for taking the time to answer our questions.
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