Customer Services

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With our continued efforts in developing our business we are constantly seeking feedback from our customers. Our key mechanism for feedback is through our support services; when a call is completed by one of our technical analyst an email is sent asking for feedback on the following areas;

Courtesy of the analyst
Knowledge/Skill of analyst
Response to questions
Professionalism of analyst
Overall experience
Level of satisfaction
Product satisfaction

Each of these is scored 1 to 5, 1 being poor and 5 being excellent. We use these reports to measure our performance and address issues as they arise. We recognise that we don't always get it right and are always pleased to hear from you with any suggestions, please email us at customer_feedback@i-sware.com.

2008 customer survey results
Month	Average Score	# of responders
January	4.88	6
February	4.51	31
March	4.36	34
April	4.75	114
May	4.66	39
June	4.71	41
July
August
September
October
November
December

2007 customer survey results
Month	Average Score	# of responders
January	4.64	60
February	4.59	46
March	4.54	38
April	4.64	20
May	4.61	18
June	4.34	8
July	4.65	21
August	4.55	49
September	4.77	34
October	4.70	29
November	4.22	7
December	4.77	8